Ordering Online

Express Nets has security measures in place to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information are stored in encrypted format at all times. More specifically, your credit card information is only used by Express Nets until your transaction is completed - it is never stored on a server or saved in a database, online or off. Additionally, all user information is protected by a multi-layer firewall based security system.

We operate a "if it's in stock it goes out the same day'' policy on all goods that do not require any alterations. We try to stock all of the items listed on our website. However, from time to time some items will go out of stock. If this happens we will contact you ASAP & keep you informed.

Payment Options

We accept Visa, MasterCard, Solo, Visa Electron and Maestro as forms of payment through a secure HSBC API payment gateway.

Personal Cheque - We accept Cheques made payable to Express Nets. To pay by Cheque please send your order & Cheque to us at the below address. The minimum order value for cheques is £10.00.  Please note if paying by cheque then you must allow 5 working days for cheque to clear before goods can be dispatched. We only accept Cheques from within the UK.

Can I order over the phone?

We understand that sometimes it can be easier to place an order over the phone or if you’d like to talk to a member of our sales team, then you can call us on our sales line anytime between Monday to Saturday from 9am to 5pm & we will take your order over the phone. The sales line number is: 0151 336 7961

Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with Express Nets and don't get a confirmation e-mail please check your "junk" mail folder - it will probably be in there.

Shipping & Delivery

UK Mainland Only: Free Shipping on all orders over £50.00

For orders below £50.00 P&P is £3.95

Next Day Service*
 
Mainland UK: £7.95 per parcel / packet
 
Scottish Highlands: £14.00 per parcel / packet (in certain areas this is a 2 day service)
 
*(Goods that require any alteration cannot be delivered next day. If you would like a faster delivery on these types of goods then we can send them out on a next day service as soon as the alteration has been made. In this case your goods will be made priority and we will endeavor to get them dispatched to you ASAP. It typically takes 3 instead of up to 7 working days in this circumstance).
 
Orders Outside UK
 
Orders outside the UK (including ROI) will cost more, if you live abroad but would still like to place an order then please contact us preferably by e-mail at sales@expressnets.co.uk stating your delivery address and the goods you would like to purchase and we will get back to you ASAP to inform you of the exact postage costs prior to placing your order.

Delivery Timescales
 
We aim to deliver your order within 5 working days, however any goods that require any alterations may take up to 7 working days.

These timescales are only guidelines - we always endeavor to deliver your items inside these. Unless you have paid for next day delivery we cannot be held responsible for any delays with postage. If you need your goods urgently please contact us to arrange next day delivery.

Please note: When goods are sent on our next day delivery service they will need signing for. If you are not in at the time of delivery a calling card will be left for you to arrange another delivery attempt. If after 5 days you have not claimed your goods they will be returned back to us. If goods are returned back to us we will contact you to let you know. To have them redelivered will be the same as the above prices. We cannot be held responsible if you are not in for delivery or fail to rearrange a delivery date with DPD or the Royal Mail.

Method of delivery

All are items are sent through either Royal Mail or DPD.

Returns

We want you to be happy with your order from Express Nets. If you are not 100% happy then please either contact us or return the item for a refund. All we ask is that you return the item in the condition it was sent to you in within 14 days of the sale date. Certain items are not returnable. These are items that have been cut to size for you or had any alterations made to them. Always double check your measurements and ask if unsure as to which items are non-refundable. Your statutory rights are not affected.

Please note: We do not refund postage costs. Items that are returned back to us for refunds will be minus postage costs.

Exchanges

We do accept exchanges, simply return the item to us with a covering note explaining what you would like in exchange. Goods must be received back in the same condition they were sent in. Goods cut to size or altered for you cannot be exchanged. Please also note: our tailors will always work to the exact measurements you give us, however we do operate a 0.5" or 1.25cm margin for error as all alterations have to be done by hand.

When returning goods or exchanging them please keep your proof of postage. Items that are damaged or lost in the post we cannot be held responsible for.

Damaged / Defective Goods Replacements

Items are carefully designed and packaged to withstand the rigors of travel, but sometimes damage does occur en route. Please inspect your purchase immediately upon receipt. If there is any damage or if any product is defective, contact us within 7 days to arrange for a replacement to be sent to you. Keep all of the original packing material. Please contact us if this does happen so we can take the matter up with our delivery people.

Samples

We can & do send samples of fabrics out. Certain fabric samples are chargeable. These charges are refundable upon completion of you placing an order.

Please note: Free fabric samples are at our discretion.

Local Authorities, Councils & Government Organizations

We do supply the above organizations but please note payment must be made in full before any goods can be dispatched.

Contact Information

Please feel free to contact us if you have any questions or queries.

Express Nets, Unit 14 Clayhill Industrial Estate,

Neston, Cheshire, CH64 3UG

Telephone: - 0151 336 7961 or 0044 151 336 7961 from abroad